Privacy Policy

1.1 Information You Provide Directly

• full name;
• email address;
• phone number;
• country and timezone;
• password and account credentials;
• billing information and subscription selections;
• timezone and profile details;
• enquiry form responses;
• mentoring application responses;
• support requests and correspondence;
• community posts, comments, messages and other content you submit;
• survey responses, feedback and testimonials; and
• any other information you choose to provide.

1.2 Information Collected Automatically

• IP address;
• browser type and device information;
• log data and diagnostic information;
• pages viewed and actions taken;
• referral URLs;
• timestamps and access records;
• session join and attendance data; and
• cookie and similar technology data.

1.3 Information From Service Providers or Third Parties

• payment processors, for payment and subscription status updates;
• video or webinar providers, for attendance and participation reporting;
• community platform providers;
• authentication, hosting, analytics and support providers; and
• referral, affiliate or marketing partners where applicable.

We may collect, use and disclose personal data for purposes including to:

• create and manage your account;
• provide our website, platform and services;
• process purchases, subscriptions, renewals and cancellations;
• deliver live sessions, webinars, mentoring and materials;
• manage access rights, membership tiers and community access;
• verify attendance and participation;
• communicate with you about your account, sessions, payments, updates and support matters;
• send reminders, administrative messages and service announcements;
• respond to enquiries and applications;
• personalise your experience, including showing session times in your timezone;
• monitor, maintain and improve our website, platform and services;
• perform analytics, troubleshooting, testing, security monitoring and fraud prevention;
• enforce our Terms and other policies;
• comply with legal, regulatory and operational requirements; and
• for any other purpose notified to you at the time of collection or otherwise permitted by law.

Where required, we may also use your personal data for marketing communications with your consent or where otherwise permitted by applicable law. You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.

We may use cookies, pixels, local storage and similar technologies to:

• keep you logged in;
• remember preferences;
• understand website usage;
• improve performance;
• measure marketing effectiveness; and
• support security and fraud prevention.

You can usually control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Advertising and measurement cookies. We use Google Tag Manager and Google Ads cookies to measure how our marketing performs (for example, whether a visit from an advertisement leads to a signup). These cookies are off by default and are only set if you accept them in the cookie banner. You can change or withdraw your choice at any time using the Cookie settings control (also available in the site footer).

We may disclose personal data to payment processors and billing providers; cloud hosting and infrastructure providers; database and authentication providers; email delivery, CRM and customer messaging providers; video, meeting and webinar platforms; community platform providers; analytics, security, professional advisers and support providers; regulators, law enforcement agencies, courts or public authorities where required; and actual or prospective acquirers, investors or advisers in connection with a corporate transaction, subject to appropriate confidentiality arrangements. These disclosures are made only where reasonably necessary for the relevant purpose.

Because we use service providers and infrastructure that may operate in multiple countries, your personal data may be transferred outside Singapore. Where we transfer personal data overseas, we take steps intended to ensure that the personal data continues to receive a standard of protection comparable to that required under Singapore law.

We keep personal data only for as long as it is reasonably needed for business, legal, operational or compliance purposes. We may retain different categories of personal data for different periods, depending on the nature of the information and the reason we hold it. When personal data is no longer needed, we will take reasonable steps to delete, anonymise or securely dispose of it.

We take reasonable security measures to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, no method of transmission over the internet or electronic storage is completely secure. You should also take care to protect your login credentials and devices.

If you attend live sessions, webinars, mentoring calls or community discussions, personal data may be processed in connection with your participation. This may include your display name, email, attendance duration, audio, video, questions, messages and interaction history. Where recording is enabled, session content and participant contributions may be recorded and made available to authorised users, staff, mentors or contractors. Please do not share confidential, sensitive or third-party information in live sessions or community areas unless you are comfortable doing so and entitled to disclose it.

Subject to applicable law, you may have rights to request access to personal data we hold about you, request correction of your personal data, withdraw consent for certain uses of your personal data, and ask questions about how your personal data has been handled. If you withdraw consent, we may not be able to continue providing some or all services to you where the relevant processing is necessary. To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

Our website and services may contain links to third-party websites or rely on third-party tools and platforms. We are not responsible for the privacy practices of those third parties. You should review the privacy policies of any third-party services you use.

Our services are not directed to children. We do not knowingly collect personal data from children through the services without appropriate authority. If you believe a child has provided personal data to us improperly, please contact us.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised "Last updated" date. If the changes are material, we may also notify you by email, platform notice, or another reasonable method.

If you have questions, requests or complaints relating to this Privacy Policy or our handling of personal data, please contact: BATIDGER PTE. LTD., Email: privacy@4pillartrading.com, Address: Singapore. If you have appointed a Data Protection Officer, you may also list those details here.